The installation of AccuTerm® by Zumasys enables users with a valid BYU Net ID to lookup a Physical Facilities (PF) work order by its work order number. PF college representatives and those granted access rights from the BoB security table may locate a work order without its work order number.
Installing AccuTerm® *** Only Required Once ***
You must use Microsoft Internet Explorer. AccuTerm® is a browser program that will only run in Microsoft Internet Explorer. Other browsers are not currently supported.
Please note that due to Microsoft's push to move web traffic from Internet Explorer to Microsoft Edge, there may be a connection issue with AccuTerm®. To stop the redirect from occurring, follow the steps to "Stop Internet Explorer (IE) From Redirecting to Microsoft Edge" in the troubleshooting section below.
In Microsoft Internet Explorer, under Tools > Options > Security > Trusted Sites, add https://phyfac2.byu.edu and https://plantwo.byu.edu.
In Microsoft Internet Explorer, under Tools > Options > Security, uncheck the "Enable Protected Mode" box for all three zones: Internet, Local intranet, and Trusted sites.
Download and install the AccuTerm® Plugin by following the executable file instructions. The AccuTerm® Plugin executable file will appear in your downloads bar after you click the hyperlink. Use the default installation settings. Please note, if your computer requires an administrative password to download the file, please contact your department or college information support for assistance.
Copy the following link into Internet Explorer to access the Work Order Lookup screen: https://phyfac2.byu.edu/ry/ryauto.htm.
Click on the 'Work Order Lookup' tab. You are now ready to lookup the work order number.
Troubleshooting AccuTerm®
If you have previously installed AccuTerm®, but cannot access the work order lookup, try the following troubleshooting steps.
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Install the Zoom Assist Plugin
Due to a recent AccuTerm® update, the Zoom Assist Plugin might need to be installed before you may access the Work Order Lookup system, even if you previously had access. Please try resetting your Internet Explorer Cookies before executing this fix.
Download and install the Zoom Assist Plugin by following the executable file instructions. The Zoom Assist Plugin executable file will appear in your downloads bar after you click the hyperlink. Use the default installation settings. Please note, if your computer requires an administrative password to download the file, please contact your department or college information support for assistance.
Log into AccuTerm® and access the Work Order Lookup
If you still cannot access the Work Order Lookup system, please contact Physical Facilities Information Support at 801-422-5553.
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Reset Your Internet Explorer Cookies
Open Internet Explorer
Select the gear icon in the top right of the menu bar
Select 'Internet Options' from the drop down menu
On the Internet Options General tab, locate the Browsing History section
Select 'Delete...'
Check mark the top four boxes:
Preserve Favorites website data
Temporary Internet files and website files
Cookies and website data
History
Uncheck the remaining boxes
Select 'Delete'
Select 'OK'
Log into AccuTerm® and access the Work Order Lookup
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Stop Internet Explorer (IE) From Redirecting to Microsoft Edge
Open Microsoft Edge
Click on the three horizontal dots (•••) in the upper right corner of the webpage
Select Settings from the dropdown menu
In the Settings Menu, select Default browser from the left-hand menu
For Let Internet Explorer open sites in Microsoft Edge, change the dropdown setting from "Incompatible sites only (Recommended)" to "Never"