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Physical Facilities

Work Order Lookup

Work Order Lookup Instructions

The installation of AccuTerm® by Zumasys enables users with a valid BYU Net ID to lookup a Physical Facilities (PF) work order by its work order number. PF college representatives and those granted access rights from the BoB security table may locate a work order without its work order number.

Installing AccuTerm® *** Only Required Once ***

  1. You must use Microsoft Internet Explorer. AccuTerm® is a browser program that will only run in Microsoft Internet Explorer. Other browsers are not currently supported.
    1. Please note that due to Microsoft's push to move web traffic from Internet Explorer to Microsoft Edge, there may be a connection issue with AccuTerm®. To stop the redirect from occurring, follow the steps to "Stop Internet Explorer (IE) From Redirecting to Microsoft Edge" in the troubleshooting section below.
  2. In Microsoft Internet Explorer, under Tools > Options > Security > Trusted Sites, add https://phyfac2.byu.edu and https://plantwo.byu.edu.
  3. In Microsoft Internet Explorer, under Tools > Options > Security, uncheck the "Enable Protected Mode" box for all three zones: Internet, Local intranet, and Trusted sites.
  4. Download and install the AccuTerm® Plugin by following the executable file instructions. The AccuTerm® Plugin executable file will appear in your downloads bar after you click the hyperlink. Use the default installation settings. Please note, if your computer requires an administrative password to download the file, please contact your department or college information support for assistance.
  5. Copy the following link into Internet Explorer to access the Work Order Lookup screen: https://phyfac2.byu.edu/ry/ryauto.htm.
  6. Click on the 'Work Order Lookup' tab. You are now ready to lookup the work order number.

Troubleshooting AccuTerm®

If you have previously installed AccuTerm®, but cannot access the work order lookup, try the following troubleshooting steps.
  • Due to a recent AccuTerm® update, the Zoom Assist Plugin might need to be installed before you may access the Work Order Lookup system, even if you previously had access. Please try resetting your Internet Explorer Cookies before executing this fix.
    1. Download and install the Zoom Assist Plugin by following the executable file instructions. The Zoom Assist Plugin executable file will appear in your downloads bar after you click the hyperlink. Use the default installation settings. Please note, if your computer requires an administrative password to download the file, please contact your department or college information support for assistance.
    2. Log into AccuTerm® and access the Work Order Lookup
    3. If you still cannot access the Work Order Lookup system, please contact Physical Facilities Information Support at 801-422-5553.
    1. Open Internet Explorer
    2. Select the gear icon in the top right of the menu bar
    3. Select 'Internet Options' from the drop down menu
    4. On the Internet Options General tab, locate the Browsing History section
    5. Select 'Delete...'
    6. Check mark the top four boxes:
      1. Preserve Favorites website data
      2. Temporary Internet files and website files
      3. Cookies and website data
      4. History
    7. Uncheck the remaining boxes
    8. Select 'Delete'
    9. Select 'OK'
    10. Log into AccuTerm® and access the Work Order Lookup
    Internet Explorer Internet Options menu.
    1. Open Microsoft Edge
    2. Click on the three horizontal dots (•••) in the upper right corner of the webpage
    3. Select Settings from the dropdown menu
    4. In the Settings Menu, select Default browser from the left-hand menu
    5. For Let Internet Explorer open sites in Microsoft Edge, change the dropdown setting from "Incompatible sites only (Recommended)" to "Never"
    6. Close Microsoft Edge
    Microsoft Edge Default Browser Settings Screenshot.

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